FREQUENTLY ASKED QUESTIONS
Are your liquid lipsticks vegan?
Yes. They are all vegan. I have absolutely no animal derived products in my formula. PETA has a blog on their website that shows every animal derived ingredient that is normally in non vegan cosmetics.
Do you test on animals?
Are your lipsticks gluten free?
Do you ship worldwide?
Are your lipsticks matte?
Yes. They all dry down to a soft matte finish,
Are your lipsticks waterproof?
Yes. The oils keep the lipstick from coming off.
Do your lipsticks leave a stain?
Some may due to high pigmentation such as reds and pinks. You many use a oil based makeup wipe and the stain will come off.
What is the staying power?
Typically 5 - 7 hours depending on what you eat and your daily activities. Oils from foods act as a removing agent which then results into more touch ups.
How long does it take to ship an item?
2-5 days to process. During holidays, new releases, and restocks tend to take a bit longer due to high volume. That will result in longer processing times ranging from 5 - 8 days.
It has been weeks and I still have not received my package.
Packages are not lost until it reached the 30 day mark for USA and 60 day mark for International FROM THE DAY it scanned with the post office, Not from the day you ordered. If your package is in fact lost then WE WILL issue a refund on the 30 day mark and 60 day mark.
Can you change the description tittle on my international label?
No. Unfortunately altering any government related documents is illegal.
Will I have to pay custom fees?
You may or may not have to pay custom fees, taxes, duties. Give Me Glow is not responsible for these fees and will NOT reimburse you. You may deny the package and when it comes back to us we will issue a full refund IF package is NOT open. If you want it shipped back, custom fees may still apply. Buyer will be responsible for shipping charges.
Do you offer wholesale?
Yes, as of March 28th 2017 we will be only offering a MAX of 100 per order with a MAX of 10 per shade. This will only qualify for 30% off. This applies on lip products only.
Why did your shipping go up for international customers?
Late January 2016 USPS changed the shipping fees dramatically with very late notice. We aren't to happy with these changes as well. We tried to keep the cost down as much as possible. However, like any online company there will be a material and supplies cost to fulfill that package properly.
Do you work with bloggers?
As of right now we do not work with bloggers.
Do you have free samples?
I wish we could but we dont have the packaging to do so.
I would love to review your products.
We have more volume with orders and social media and we are getting more emails then ever. All emails will go into a promo folder that will be viewed at the end of each month. We will pick 2 people that we are interested in to send out products to.
Do you offer returns?
No. Due to sanitary precautions we are unable to take returns. Now if there is was a issue caused by a mistake on our end, then we will handle the issue properly.
Does your lipstick expire?
Yes! It remains good for 12 m
When do you restock shades?
I am very random so I just restock when I have some down time. I never have a set date. If you follow me on Instagram I will have a week in advance date of a restock but its not on a set every month date.
When are your pressed highlighters coming out?
In the middle of October
What are Vivid Lip Paints?
Vivid Lip Paints are a extremely opaque liquid lip color. We can compare them to the OCC Lip Tar RTW. They are extremely high in color. They grip onto your lips to ensure more longevity. As they are not matte or transfer proof however, after you eat and drink, just rub your lips together to refresh the color. A little goes such a long way. We can look at these as a cross between a satin finish lipstick and a gloss.